At StepOut, we are committed to providing a smooth and secure payment experience for all your curated dining experiences. This policy outlines how payments are processed and the conditions under which refunds may be issued
1.1 Accepted Payment Methods
Payment can be made securely through the StepOut app or website using the integrated payment gateway. We accept:
1.2 Advance Payment Requirement
Full payment is required at the time of booking to confirm your spot at the dinner event. Bookings without payment will not be considered valid
1.3 Payment Security
We use industry-standard encryption protocols and secure payment gateways. StepOut does not store or share your card details with third parties
1.4 Invoice
An email confirmation and invoice will be sent to the registered email address upon successful payment. A separate receipt will be provided by the restaurant after the dinner event.
1.5 Additional Charges
There are no hidden fees. The amount paid during booking is a service fee charged by StepOut to curate the group and book the restaurant. Guests to pay for their dinner directly at the venue using the available payment modes there
1.6 Cash Payments
We do not accept cash payments for advance bookings. Bookings must be confirmed through the StepOut platform. Payments made at the restaurant are only applicable for the dinner cost
1.7 Failed Payments
In case of a failed transaction, the amount (if debited) is typically refunded by the bank within 7 working days. For delays beyond this, please contact your bank directly
2.1 User-Initiated Cancellations
2.2 No-Shows
If a guest fails to attend the event without prior cancellation, no refund will be issued. This includes late arrivals beyond 60 minutes of the scheduled start time
2.3 Late Arrivals
Guests arriving more than 60 minutes after the event start time will be considered no-shows, and no refund will be applicable
2.4 StepOut-Initiated Cancellations
In the rare case that StepOut cancels an event (due to low turnout, venue issues, or other unforeseen circumstances), guests will be entitled to either:
3.1 Rescheduling Policy
Rescheduling is permitted up to 24 hours before the event, subject to availability. This can be done through the app under the “My Booking” section
3.2 Booking Confirmation
Your booking is confirmed only after successful payment and will be reflected under “My Booking” in your StepOut account
3.3 Attendance Guidelines
Punctuality is encouraged. While short delays are understandable, arriving over an hour late may disrupt the group dynamic and will be treated as a no-show